Sellers on Vsmart must always accept returns receiving by Vsmart fulfillment center within 14 days of the date of shipping for failed delivery / doorstep rejections by the customers. The return policy depends on the categories, as stated below, after successful distribution to the relevant customers.
| Category | Subcategory | Seller Policy |
| Art & Crafts | If the product is damage, incomplete, different size, type and not as displayed, the seller must receive the product and replace to the customer withing 7 days from the date received. | |
| Electronics & Electrical | Phone, Computer, Camera, Game & Accessories | If the product is damage, incomplete, different size, type and not as displayed, the seller must receive the product and replace to the customer withing 7 days from the date received. |
| Groceries | Fruits & Vegetables, Dairy & Eggs, Grains & Breads, Herbs & Spices, Meat & Fish, Oil & Fat, Tinned & Dried | Non-returnable |
| Health & Beauty | Personal Care, Health Care, Sun Care, Skin Care, Foot Care, Dietary & supplement, | Non-returnable |
| Fashion | Women’s, Men’s, Girl’s, Boy’s and Kids | If the product is damage, incomplete, different size, type and not as displayed, the seller must receive the product and replace to the customer withing 7 days from the date received. |
| Baby & Toy | Personal Care, Health Care, Sleep care, Dress and Toy | Non-returnable |
| Home & Garden | Outdoor living, AC & Heater, Furniture, and Pets | If the product is damage, incomplete, different size, type and not as displayed, the seller must receive the product and replace to the customer withing 7 days from the date received. |
| Sports | Athlatic, Music, Fitness, Dress and accessories | If the product is damage, incomplete, different size, type and not as displayed, the seller must receive the product and replace to the customer withing 7 days from the date received. |
| Hardware | Automotive, Building, Tools and Plant, | If the product is damage, incomplete, different size, type and not as displayed, the seller must receive the product and replace to the customer withing 7 days from the date received. |
| Education | Books | If the product is damage, incomplete, different size, type and not as displayed, the seller must receive the product and replace to the customer withing 7 days from the date received. |